Frequently Asked Questions (English)

Fullerton Markets International Limited

• Why has Fullerton Markets decided to transfer its business from Fullerton Markets Limited (FML) to Fullerton Markets International Limited (FMIL)?
• Why has Fullerton Markets decided to set up an entity in Saint Vincent?
• What will happen to Fullerton Markets Limited (FML)?

The Financial Commission

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Stock CFDs

• What are the differences between a Stock and a Stock CFD?
• What will happen during a Stock Split or Reverse Stock Split?
• Are Stock CFDs available in RAW and Variable accounts?
• and 10 more ...

Crypto CFDs

• Can I open Crypto CFDs trades with my Shariah Account (Swap Free Account)?
• What are the differences between Fullerton Markets Crypto CFDs and other Crypto platforms (Binance, Coinbase, etc.)
• What is the margin requirement or leverage for trading Crypto CFDs?
• and 6 more ...

MAM Swap Free Account

• MAM accounts are not eligible for Swap Free Accounts

MT5 Platform

• MT5 Installation (Mac)
• MT5 User Guide
• Demo/Live MT5 Account Creation limitation on MT5 Terminal
• and 14 more ...

MT4 Trading Platform

• How To Change My Trading Account Password?
• How to add another Server in MT4
• Do you provide tutorial videos on how to use the MT4 platform?
• and 11 more ...

CopyPip (Strategy Follower)

• Can I copy Crypto CFD trades with my Shariah Account?
• How to Setup your Copy Pip account?
• What is CopyPip?
• and 11 more ...

CopyPip (Strategy Provider)

• What is a Strategy Provider?
• Do I need to open a new account to be a Strategy Provider?
• How do I charge performance fees to my Followers?
• and 8 more ...

Trading

• Any limitations on PRO account?
• I have deposited USD 20,000 to my PRO account and made some profit on my trades, will I be penalized?
• How much are the swaps in PRO account?
• and 26 more ...

Accounts

• Conditionally Approved Account
• Accepted documents for Proof of Residence
• Accepted documents for Proof of Identification
• and 12 more ...

Funding & Withdrawal

• Types of withdrawals and their restrictions.
• Profit Withdrawal Notice
• How do I fund my trading account?
• and 15 more ...

Fullerton Suite

• One Time Pin(OTP) For Fullerton Suite Login
• How do I request my Facebook account details to be deleted from Fullerton Suite?
• How to Set Up 2FA?
• and 7 more ...

Partners Related

• High Water Mark (HWM) vs Non High Water Mark defination for MAM Investor.
• I want to Stop trading my Investment account.What should I do?
• How to contact my Money Manager(MAM) if I wish to request to stop trading, transfer out funds or withdrawals?
• and 12 more ...

Complaint Related

• What are the procedures to report an official complaint?