Why Is My Account Account Archived?

Archiving of account will only occur when the account has 0 balance and has been dormant for 180 days; the account will be deemed dormant if the account do not have any trading activities in the last six(6) months. Do note that archived accounts will not be reactivated. That said, to continue trading with us, you can create a new account through the Fullerton Market Suite website as shown below.

Dormant Trading Accounts

The Company will charge the Client a nominal service fee of USD 5, or the account balance, whichever is lesser, on a quarterly basis if the account has been dormant (no trading activities in the last six (6) months). This service fee is agreed to be your voluntary donation to Fullerton Foundation – the philanthropic arm of the Company. The trading account will be archived if the account has 0 balance and remained dormant for 180 days, Archived account will not be reactivated. To continue tradin...

What is the Forex market opening hours at the start of the week?

The Forex market will open on Sunday 5pm New York time.

What is the Forex market closing hours at the end of the week?

The Forex market will close on Friday 5pm New York time.

The candlestick has not reach my Stop Loss level, but my trade stopped out, why?

This scenario usually occurs in a Short trade. In a Short trade, you enter with the Bid price and close with the Ask price. However, candlestick represents Bid price only. When the candlestick (Bid price) moves near to your Stop Loss, the Ask price (which is higher than Bid price) would have hit your Stop Loss level, hence closing your trade. The other possibility is your account has hit the Stop Out limit. Read “FullertonMarkets Margin Call and Stop Out Policy” here (https://www.fullertonmar...

The candlestick has touched my Take Profit level, but my trade is not exited, why?

This scenario usually occurs in a Short trade. In a Short trade, you enter with the Bid price and exit with the Ask price. However, candlestick represents Bid price only. When the candlestick (Bid price) touches your Take Profit, the Ask price would still be higher than your Take Profit level, hence your trade is not exited. The other possibility is your account has hit the Stop Out limit. Read “FullertonMarkets Margin Call and Stop Out Policy” here (https://www.fullertonmarkets.com/terms-and-c...

What is leverage?

Leverage is used to help traders maximize profits with lesser capital. Leverage determines how much margin is required for each trade. Please read “FullertonMarkets Full Risk Disclosure” here (https://www.fullertonmarkets.com/terms-and-conditions/) Fullerton Markets offers various levels of leverage. The table below shows the leverage offered for the corresponding balance at Fullerton Markets: Leverage Options Balance (USD or it's equivalent) 1:10 - 1:100 Above USD25,000 1:10 - 1:200 Up t...

What is margin?

Margin is a collateral required to take a trade. It is dependent on the leverage of the trading account. Below shows the corresponding Margin for the respective Leverage: Leverage Margin 1:50 2% 1:100 1% 1:200 0.5% Examples: To trade 1 standard lot (contract size of USD100,000) on an account with leverage of 1:100, the margin required is 1% of USD100,000 = USD1,000. To trade 1 standard lot (contract size of USD100,000) on an account with leverage of 1:200, the margin required is 0.5% o...

What are the spreads offered?

Fullerton Markets offers 2 different spread options: Variable and ECN.

What is a Variable Spread?

Variable spread varies with market conditions, it may widen or reduce depending on market volatility and liquidity provided by our liquidity providers.

What is an ECN Spread?

ECN spread is the raw spread usually accessible to banks and institutions only. It is the tightest spread and we offer it to all our clients. A commission of USD10 (or its equivalent) per lot traded is chargeable. ECN commissions are charged at USD10 per USD100,000 contract value traded for currency pairs.

Do you run a dealing desk? Are you a market-maker?

No, Fullerton Markets is a Straight-Through-Processing (STP) broker. We do not deal against our clients or manipulate prices.

Is the Stop Loss level guaranteed?

Under normal market conditions, your Stop Loss level will be respected. However, in the event of market/price gap (which may be a result of weekend gaps, news, events etc.), prices may not be available to exit your trade at the Stop Loss level. Our platform will exit your trade at the next best price available. Read “FullertonMarkets Margin Call and Stop Out Policy” here (https://www.fullertonmarkets.com/terms-and-conditions/).

What is a Margin Call and Stop Out?

A Margin Call is triggered before a Stop Out. It occurs when there are insufficient funds in your trading account to open and/or sustain trades. This is also when your floating losses are greater than the minimum margin required/available. A Stop Out occurs after a Margin Call. It is when all the trading positions reach the stop out level, and the floating trade with the highest volume would be closed forcefully at the current market prices to prevent any future losses. To find out about the M...

What is your Margin Call & Stop Out Policy?

Please read “FullertonMarkets Margin Call and Stop Out Policy” here (https://www.fullertonmarkets.com/terms-and-conditions/). If you want to find out the Margin Call/Stop Out level for your trading account, please log in to Fullerton Suite and submit a request, which is located at the top left hand corner of the Fullerton Suite.

When will the platform calculate the Swap/Rollover interest?

The calculation will occur at 00:00hrs MT4 server time, which corresponds to 17:00hrs New York time.

What is spread?

Spread is the difference between the Bid price (Selling price) and the Ask price (Buying price).

What is the minimum trading lot size?

We allow a minimum of 0.01 standard lots on our platform.

Is there a minimum number of trades I need to take per month?

No, there is no such requirement.

What is the maximum lot size I can enter, assuming I have enough margin?

The maximum lot size is 100 standard lots for currency, 50 standard lots for metals and 250 standard lots for other instruments. You may log in to Fullerton Suite and submit a request to increase lot size at the top left hand corner.

How long can I hold my trades?

There is no time limit on how long you can hold your trades, as long as your trading account has sufficient funds and do not trigger Margin Call or Stop Out.

What should I do if I have a dispute with one (or more) of my trades?

If you wish to make a formal dispute concerning your trade(s), please email us at support@fullertonmarket.com (mailto:support@fullertonmarket.com). Please provide as much details as possible relating to your dispute, including your Full Name and MT4 account number. Our Support team would gladly assist you and ensure that your dispute is thoroughly investigated.