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The candlestick has not reach my Stop Loss level, but my trade stopped out, why?

This scenario usually occurs in a Short trade. In a Short trade, you enter wi...
Home -> Frequently Asked Questions (English) -> Trading

Trade Dispute Form/ แบบฟอร์มร้องเรียนการเทรด/ Mẫu khiếu nại giao dịch/ 交易投诉表格

When you have a trade dispute, please fill up this form and provide us with t...
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Do I Trade with my Followers' funds or my own?

You trade with your own funds while the Followers follow your trade.
Home -> Frequently Asked Questions (English) -> CopyPip (Strategy Provider)

The candlestick has touched my Take Profit level, but my trade is not exited, why?

This scenario usually occurs in a Short trade. In a Short trade, you enter wi...
Home -> Frequently Asked Questions (English) -> Trading

What are the restrictions on my account when it is funded with a credit or debit card?

For funding via Credit Card, you should make sure that the credit card is in ...
Home -> Frequently Asked Questions (English) -> Funding & Withdrawal

Can I trade Stock CFDs on my Shariah account?

Shariah Accounts are able to open Stock CFD trades. There will be no swap cha...
Home -> Frequently Asked Questions (English) -> Stock CFDs

Do I need to exchange to USDT or other stables to trade Crypto CFDs?

All of our crypto pairs are USD denominated. As long your MT4 account has eno...
Home -> Frequently Asked Questions (English) -> Crypto CFDs

When are fees paid to me?

Fees are calculated at the start of every new month. The fees will be deposit...
Home -> Frequently Asked Questions (English) -> CopyPip (Strategy Provider)

Apakah saya bisa menggunakan trade robot atau Expert Advisors?

Ya, Anda dapat menggunakan Expert Advisors (EA) di platform MT4 Fullerton Mar...
Home -> Pertanyaan Yang Sering Diajukan (Bahasa Indonesia) -> MT4 Trading Platform

Is there any additional fee when trading Crypto CFDs ?

There is a commission of 0.4% per lot traded. Swap charges are -18% for both ...
Home -> Frequently Asked Questions (English) -> Crypto CFDs

Sistem menampilkan pesan 'Trade Context is busy', apa yang harus dilakukan?

Silahkan menutup sistem MT4 dan aktifkan kembali untuk menghilangkan pesan te...
Home -> Pertanyaan Yang Sering Diajukan (Bahasa Indonesia) -> MT4 Trading Platform

Is there any additional fee when trading Stock CFDs?

There is a commission of 0.1% per lot traded. Swap charges are -3.15% for lon...
Home -> Frequently Asked Questions (English) -> Stock CFDs

What are the documents needed when I open a trading account?

You are required to provide us with a copy of a Proof of Identity (POI) and a...
Home -> Frequently Asked Questions (English) -> Accounts

When will the platform calculate the Swap/Rollover interest?

The calculation will occur at 00:00hrs MT4 server time, which corresponds to ...
Home -> Frequently Asked Questions (English) -> Trading

I cannot find the currency pair that I want to trade. What should I do?

To display all currency pairs on our platform, right-click on the Market Watc...
Home -> Frequently Asked Questions (English) -> MT4 Trading Platform

A pop-up message 'Trade Context is busy' appears on my platform, what should I do?

Close your MT4 platform and launch it again to rectify the error.
Home -> Frequently Asked Questions (English) -> MT4 Trading Platform

Platform saya memaparkan mesej 'Trade Context is busy', apakah yang perlu saya lakukan?

Tutup platform MT4 anda dan lancarkan sekali lagi bagi memastikan ianya kemba...
Home -> Soalan Lazim (Bahasa Melayu) -> Platform Dagangan MT4

What is a Margin Call and Stop Out?

A Margin Call is triggered before a Stop Out. It occurs when there are insuff...
Home -> Frequently Asked Questions (English) -> Trading

我的平台跳出 'Trade Context is busy' 的信息框,我該怎麼辦?

關閉您的MT4平台然後再次啟動以修正錯誤。
Home -> 常見問題(繁體) -> MT4 交易平台

The difference between MT5 platform and MT4 platform's Stop Loss and Take Profit Settings

The MT5 platform's Stop Loss (SL) and Take Profit (TP) settings are designed ...
Home -> Frequently Asked Questions (English) -> MT5 Platform

MT5 User Guide

How to Open a Demo Account Demo accounts provide the opportunity to work in ...
Home -> Frequently Asked Questions (English) -> MT5 Platform

The Differences between MT5 Ticket System and MT4 Ticket System

Please note that there are differences in #Orders ID on the MT5 platform. E...
Home -> Frequently Asked Questions (English) -> MT5 Platform

我的平台跳出 'Trade Context is busy' 的信息框,我该怎么办?

关闭您的MT4平台然后再次启动以修正错误。
Home -> 常见问题 (简体) -> MT4 交易平台

Server Down Action/ 服务器中断措施/วิธีปฏิบัติเมื่อพบเซิร์ฟเวอร์หยุดทำงาน/Máy chủ Ngừng hoạt động/Langkah-langkah semasa Server tidak berfungsi/Server Down Action

EN: When the Server is not responding or downtime, kindly perform this actio...
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Conditionally Approved Account

When you login to Fullerton Suite, your verification status is displayed at t...
Home -> Frequently Asked Questions (English) -> Accounts

Types of Pending Orders: MT5 Platform vs MT4 Platform

There are a total of 6 types of Pending Orders in MT5 platform. Notably, MT5 ...
Home -> Frequently Asked Questions (English) -> MT5 Platform

Any limitations on PRO account?

Each client is entitled to ONE (1) PRO trading account, with a maximum deposi...
Home -> Frequently Asked Questions (English) -> Trading

What is a Sell Stop Limit Order?

How to place a Sell Stop Limit Order on MT5 Platform? 1. Open the "Order" wi...
Home -> Frequently Asked Questions (English) -> MT5 Platform

What is a Buy Stop Limit Order?

How to place a Buy Stop Limit Order on MT5 platform? 1. Open the "Order" win...
Home -> Frequently Asked Questions (English) -> MT5 Platform

What is margin?

Margin is a collateral required to take a trade. It is dependent on the lever...
Home -> Frequently Asked Questions (English) -> Trading